Rehan's CV
Rehan Shaikh
SENIOR TRAVEL & TICKETING OPERATIONS LEADER | B2B & CORPORATE TRAVEL MANAGEMENT
Profile summary
Strategic senior travel and ticketing operations leader with over sixteen years shaping B2B travel management, corporate account delivery, and marine logistics outcomes. Known for negotiating airline fare structures, designing tailored itineraries, and resolving high-priority escalations across global distribution systems. Committed to maintaining high-touch service standards and steering operational workflows.
Career highlights
B2B Ticketing Operations: Directed B2B ticketing operations and corporate travel accounts at Akbar Travels, negotiating fare structures with airline partners and ensuring compliance with regional travel regulations.
Marine Travel Logistics: Managed time-critical travel logistics for specialized marine accounts at Trust Travel and Tours, structuring port itineraries and custom flight routing for crew rotations using global distribution systems.
Operations Coaching: Resolved high priority passenger escalations while booking duty and leave flights for airline crew and engineering staff at Sutherland Global Services, delivering real time operational coaching.
Travel Support Workflows: Shaped training frameworks and operational workflows for travel consultants while steering B2B servicing queues at Blinc Technologies and advising leadership on partner support delivery.
Key skills
Professional experience
Directs B2B ticketing operations and corporate travel accounts, steering fare negotiations with airline partners and ensuring compliance with regional travel regulations across regional accounts.
- Negotiated fare structures with airline partners and travel vendors to secure optimal cost structures for corporate clients.
- Designed tailored travel itineraries aligned with corporate budgets and specific travel policy constraints.
- Resolved client escalations, complaints, and schedule disruptions while maintaining high-touch service standards.
- Curated luxury travel itineraries for executive clients, ensuring strict confidentiality and adherence to standards.
- Executed complex bookings, re-routings, cancellations, and refund processing using Amadeus and Galileo systems.
Shaped training frameworks and operational workflows for travel consultants, steering B2B servicing queues and advising leadership on partner support delivery.
- Identified upsell and cross sell opportunities within existing agent portfolios to support business development.
- Advised senior management on platform delivery needs to improve B2B partner support workflows.
Directed time-critical travel logistics for specialized marine accounts, structuring port itineraries and custom flight routing for crew rotations under operations leadership.
- Issued, exchanged, re-routed, and refunded complex marine and corporate air tickets using Amadeus and Galileo.
- Delivered rapid-response flight options with fare structures through telephone and email support.
- Handled flight and accommodation bookings while driving sales performance.
- Resolved post-sales inquiries and special guest requests to support client retention.
- Resolved high priority passenger escalations while booking duty and leave flights for Air India and Indian Airlines crew and engineering staff.
- Delivered real time operational coaching and distributed continuous policy updates to frontline agents.
- Executed e-ticket issuance, re-issuance, cancellations, seat and meal assignments, and check-in support using Liason and SITA reservation systems.
- Managed outbound disruption communications regarding flight delays, cancellations, and schedule changes to support passenger re-accommodation.
Education
Aviation, Hospitality, Travel and Tourism